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Hillside Partners with Citibot to launch Here for Hillside

New AI-powered assistant provides 24/7 customer service via text message
Posted on: November 14, 2022 - 2:18pm
Here for Hillside Logo
Hillside Logo
Citibot Logo

The Village of Hillside has launched its new customer service tool, Here for Hillside. The AI-powered assistant is accessible via text message 24/7. It was launched in partnership with Citibot, the leading provider of interactive chat solutions for local government. The Village is the first municipality in the state to launch this new technology.

With Here for Hillside, residents can quickly and easily get answers to their questions, find information on village services, submit service requests, leave a message for staff, or sign up for text message notifications. The platform was developed with the latest AI-driven chatbot technology, allowing the city to automate and scale its customer service efforts to help with the day-to-day needs of both staff and residents.

To start a conversation via text message, residents can text “Hello” to (833) 726-0162. Here for Hillside immediately responds with a short greeting explaining the way residents can use the service and a link to sign up for text message notifications.

If at any time during the interaction a Hillside resident needs assistance or help from Village staff, they can leave a message with Here for Hillside and the appropriate staff member will follow up with them.

The Village of Hillside is always looking to enhance effective and efficient communication with residents and businesses. With Here for Hillside, users will be able to access Village information quickly, easily, and effectively.

About Citibot:
Citibot is a leading provider of AI-powered chatbot solutions for citizens and their governments to use for efficient and effective communication and civic change. Using smart text messaging and web chat technology, Citibot helps residents get answers to questions, report issues, send messages directly to staff, and receive real-time alerts.
 

Based in Charleston, SC, Citibot LLC was formed in 2016 with a mission of making cities and counties accessible for all. Bratton Riley, Citibot’s co-founder and CEO, was inspired by the evolution of the conversational chatbot and its ability to help governments be more accessible and accountable to every resident.

“People’s expectations of high-quality customer service are ever-increasing,” said Riley. “Municipalities like the Village of Hillside are leading the way by delivering powerful solutions to maximize efficiency and enhance access to information and vital services.”

For more information visit http://citibot.io.